BankProv Expedites Digital Transformation During Covid-19
This Microsoft Teams Plan and Deploy Case Study highlights how Ovatio Technologies enabled BankProv to expedite their digital transformation by rapidly deploying Microsoft Teams.
"Without Ovatio Technologies' help, BankProv would not have been able to conduct business and communicate efficiently during the COVID-19 crisis. They went above and beyond to ensure the switch to Teams was seamless for both our employees and customers. In all the years we have been working with outside vendors, we have never had such a smooth experience."
About BankProv
BankProv (The Provident Bank), a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), recognized the need to strengthen its technical capabilities to support a growing remote workforce.
Learn more about BankProvThe Business Challenge
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Archiving & Auditing: Their existing messaging application did not support archiving, which was necessary for auditing requirements, making it unsuitable for formal internal communications.
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Mobile Accessibility: There was no mobile accessibility to data outside of email.
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Device Capabilities: Many frontline members' devices lacked video and audio capabilities, making communication and collaboration inefficient.
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Technology Adoption: Leadership was concerned about the adoption rate of new technology due to the teams' busy schedules.
Ovatio's Strategic Solution
Ovatio Technologies delivered a Microsoft Teams Planning and Deployment project through a phased approach:
High-Level Assessment
- Evaluated existing communication tools
- Identified technical gaps and requirements
- Analyzed organizational readiness
Roadmap Identification
- Created Teams deployment strategy
- Developed training and adoption plan
- Established success metrics and KPIs
Implementation
- Configured Teams environment for security and compliance
- Conducted user training and onboarding
- Established support procedures and resources
Additional Support Services
Ovatio Technologies provided comprehensive ongoing support to ensure BankProv's successful adoption and utilization of Microsoft Teams, especially during the critical early deployment phase.
Technical Support
- Dedicated Level 2 and 3 technical support
- Priority response for critical issues
- 24/7 emergency support hotline
Training Workshops
- Role-specific interactive workshops
- Advanced features training for power users
- Executive briefings and adoption strategies
Training Resources
- Custom-created training videos
- Comprehensive documentation library
- Quick reference guides and cheat sheets
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Ovatio Technologies offers comprehensive Microsoft Teams deployment and support services tailored to your specific needs.
Transformative Results & Impact
The strategic partnership yielded significant, measurable outcomes, particularly crucial during an unprecedented global shift.
24-Hour Turnaround
When COVID-19 struck, BankProv was three weeks from Teams deployment. Ovatio expedited setup & training within 24 hours.
>90% Adoption
Within 30 business days, over 90% of employees were onboarded and actively using Teams' meeting and chat features.
NPS +30 & 4.5+ Stars
BankProv's enterprise rated Ovatio with a Net Promoter Score of +30 and over 4.5 stars.
Key Outcomes Achieved:
- Efficient Remote Work: Employees were able to work from home efficiently and effectively during the health crisis.
- Teams as Voice/Phone Solution: Microsoft Teams was used as a voice/phone solution, and a support hotline was instituted for support issues.
- High Adoption & Engagement: Optimal training resulted in very low support call volume. Over 90% of employees were onboarded and actively using Teams' meeting and chat features within 30 business days of the accelerated deployment.