Global Digital Modernization of myAramark
A frontline-centric intranet transformation delivering unified communication for 266,000 employees across 19 countries.
About Aramark
Aramark is a Fortune 500 global provider of food, facilities, and uniform services operating in 19 countries with more than 266,000 employees. The company depends on consistent, reliable, and compliant communication across a highly distributed and diverse workforce.
The Business Challenge
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End-of-Life Legacy Platform
The global intranet was running on a legacy Ektron CMS platform that had reached end-of-life, generating significant compliance risk and operational inefficiency.
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Escalating Costs
Licensing and support costs were projected at over $2M annually, making the legacy platform unsustainable for the enterprise.
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Siloed Content & Poor Usability
Fragmented content across business units, weak search functionality, and poor user experience hindered productivity and information access.
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Compliance & Governance Gaps
Lack of proper document governance and metadata-driven content structure created ISO compliance challenges across 45+ business units.
Ovatio's Strategic Solution
Aramark selected Ovatio Technologies to lead the end-to-end redesign and modernization of its global intranet, resulting in the creation of myAramark—a new digital ecosystem built on Microsoft 365, SharePoint Modern, Teams, and Power Automate.
Discovery & Assessment
- Comprehensive audit of existing Ektron platform
- Stakeholder interviews across 45+ business units
- Content inventory and migration planning
- Technical requirements gathering
Design & Architecture
- Unified global SharePoint architecture design
- Enterprise document governance framework
- Metadata-driven content structure
- Multilingual and region-specific capabilities
Build & Migrate
- Iterative content migrations
- ISO-compliant workflows using Power Automate
- Microsoft Teams integration
- Quality assurance and testing
Launch & Adoption
- Phased global rollout
- Training for 200+ content managers
- Change management and adoption support
- Ongoing optimization and governance
Additional Capabilities Delivered
Content Manager Training
- Role-based training programs
- 200+ content managers trained
- Decentralized governance enablement
- Ongoing support resources
Compliance Architecture
- ISO-compliant workflow design
- Document retention policies
- Audit trail implementation
- Regulatory alignment
Global Scalability
- Multi-language support
- Region-specific configurations
- 19-country deployment
- Centralized governance model
Technologies & Platforms
Transformative Results
The strategic partnership delivered transformative outcomes across cost savings, user engagement, and operational efficiency.
Annual Cost Savings
Eliminated legacy licensing and support costs through Microsoft 365 consolidation
Page Views
Tripled from 3M on Ektron to over 10M on SharePoint in 2022
Unique Visitors
Active user engagement with 372,000 site visits shortly after launch
Trained Managers
Content managers enabled for decentralized governance across business units
Key Outcomes Achieved
- Eliminated $2M+ in annual licensing and support costs through strategic platform consolidation on Microsoft 365
- Page views tripled—from 3M on Ektron to over 10M on SharePoint in 2022
- Drastic reduction in content duplication and improved ISO compliance across all business units
- 200+ trained content managers enabling decentralized governance and faster content updates
- Improved frontline usability, search, and navigation resulting in higher employee satisfaction
Strategic Value
myAramark established a global digital foundation unifying 266,000 employees, strengthening compliance, and enabling rapid access to information across dozens of business lines. The platform positions Aramark for long-term digital evolution, supporting continued automation, analytics integration, and enhanced global communication.
Ready to Transform Your Organization?
Let's discuss how Ovatio's expertise can help you achieve similar transformative results for your business.